Can I message on Instagram or Facebook?Updated 25 days ago
Yes, you're very welcome to contact us through our social media channels.
Please note that if you send us a message via social media, you may receive an automated response directing you to contact our Customer Service team by email at:
This helps ensure your enquiry reaches the correct team and can be dealt with as efficiently as possible.
Please Contact Us Through One Channel
To help us provide the quickest and most accurate response, we kindly ask that you use only one contact method for the same enquiry.
For example, if you've already emailed our Customer Service team, there's no need to send the same message via social media, WhatsApp, or Live Chat. Likewise, if you've contacted us through one of these channels first, please avoid sending duplicate emails.
Using a single communication channel helps us:
- Prevent duplicate responses from different team members.
- Keep all information relating to your enquiry in one place.
- Resolve your query as quickly and efficiently as possible.
Thank you for your understanding and cooperation, we're always happy to help and will respond as soon as we can.