Can I return an item if I have had a reaction to it?Updated 16 days ago

If you're experiencing irritation while wearing your jewellery, the first step is to read our guide on why this can sometimes happen, even with hypoallergenic metals and what you can do to help.

Read our guide:
https://solacejewellery.co.uk/blogs/news/hypoallergenic-jewellery-reactions-explained

Mild irritation is often temporary and can be caused by factors such as a healing piercing, friction, residue from skincare products, or natural skin sensitivity. In many cases, symptoms improve after gently cleaning the jewellery and the piercing area, allowing your ears to settle, and then gradually wearing the jewellery again.

What if the irritation doesn't improve?

If you've followed the advice in our guide and your jewellery still doesn't feel comfortable to wear, don't worry, we're here to help.

All eligible jewellery is covered by our 100 Day Money Back Guarantee, so if the jewellery isn't suitable for you, we can arrange either:

• A full refund, or
• An exchange for a different style or material.

Do you have an option for very sensitive ears?

If you have particularly sensitive skin or have found that other hypoallergenic jewellery hasn't worked well for you, we recommend considering our pure titanium collection.

Titanium is widely recognised as one of the most biocompatible jewellery materials available and is even less likely to cause irritation, making it an excellent choice for people with highly sensitive ears.

Browse our titanium collection here:

https://solacejewellery.co.uk/collections/titanium-jewellery

How do I request a refund or exchange?

If you'd like to arrange a refund or exchange under our 100 Day Money Back Guarantee, simply email [email protected] with:

• Your order number.
• The item(s) you'd like to return or exchange.
• A brief description of the issue you've experienced.

Our Customer Support team will guide you through the process and help you find the best solution.

If you experience severe irritation, increasing pain, significant swelling, discharge, or any signs of infection, we recommend removing the jewellery immediately and seeking advice from a healthcare professional.