I made a mistake with my email or order details. What now?Updated 23 days ago
If you haven't received your order confirmation email, please first check your inbox, junk, spam, and promotions folders, as emails can sometimes be filtered there.
If you still can't find your confirmation, please check that the email address entered at checkout was correct. If you paid using Apple Pay or Shop Pay, these services can sometimes automatically populate a different email address than the one you normally use, so it's worth checking this first.
If you need to update your email address or you've noticed an error on your order confirmation, please contact us as soon as possible. To help us locate your order quickly, please include:
- Your order number (if available)
- Your full name
- Your delivery address
- The correct email address
- Details of the correction required
We'll do our best to update your details before your order is processed.
Please note that once an order has been dispatched, we are unable to make changes to the order, including updating your email address, amending the order details, changing the delivery address, or cancelling the order.
If you're unsure whether your order has been processed, simply get in touch and our team will be happy to check the status for you.