Solace

When you create an account with us, you automatically become a VIP member &#x2014; it&#x2019;s completely free! As a VIP, you can start earning loyalty points to spend on our website, and you&#x2019;ll also enjoy free delivery for life.Want even more perks? Upgrade to our Platinum VIP membership for just &#xA3;9.99 per year and enjoy:<ul data-start="567" data-end="787"><li data-start="567" data-end="635">Free priority shipping (order by 2pm for same-day despatch*)</li><li data-start="636" data-end="702">10% off all products (excludes use with other offer codes)</li><li data-start="703" data-end="736">Early access to new stock</li><li data-start="737" data-end="787">Exclusive offers just for Platinum members</li></ul>To become a Platinum VIP, simply type VIP into the search bar on our website and follow the steps to upgrade your account.* Same-day despatch applies Mon&#x2013;Fri and may not be possible during sale periods, though your order will always be prioritised.

When you create an account with us, you automatically become a VIP member — it’s completely free! As a VIP, you can start earning loyalty points to spend on our website, and you’ll also enjoy free delivery for life. Want even more perks? Upgrade to o

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How do I earn and spend loyalty points?

Are there any restrictions when using my loyalty points?

My loyalty points code isn’t working, what can I do?

I have forgotten my password, how do I get a new one?

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?Updated 5 hours ago