Solace

<h2 id="isPasted">How will I know if I move up a loyalty tier?</h2><p>Yes, you will receive a notification when you move up to a new loyalty tier.</p><p>We&#x2019;ll automatically track your progress based on your spending, and once you qualify for a higher tier, you&#x2019;ll be notified so you can start enjoying your new benefits straight away.</p><h3 id="how-will-i-be-notified">How will I be notified?</h3><p>Tier upgrade notifications are sent via email, so please make sure you are subscribed to our marketing emails to receive these updates. This ensures you won&#x2019;t miss any important information about your rewards, points, or tier status.</p><h3 id="how-can-i-sign-up-for-emails">How can I sign up for emails?</h3><p>If you&#x2019;re not already subscribed, you can sign up here:<br><a href="https://solacejewellery.co.uk/pages/sign-up-to-offers-early-access?utm_source=chatgpt.com">Sign up to offers &amp; early access</a></p><p>By signing up, you&#x2019;ll also receive updates on exclusive offers, early access to new collections, and loyalty programme updates.</p><p>If you have any issues receiving emails, please check your spam or promotions folder, or contact our Customer Service team for assistance.</p>

Yes, you will receive a notification when you move up to a new loyalty tier. We’ll automatically track your progress based on your spending, and once you qualify for a higher tier, you’ll be notified so you can start enjoying your new benefits straig

Will I be notified when I move up a tier?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will my existing points and Platinum VIP membership carry over to the new programme?

What happens to my points or tier if I cancel or return an order?

Do my points expire?

I’m having trouble with my points, what should I do?

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Will I be notified when I move up a tier?Updated 8 days ago

How will I know if I move up a loyalty tier?

How will I be notified?

How can I sign up for emails?