Solace

Once your order has been carefully packed by a member of our team, you will receive a&#xA0;dispatch confirmation email to let you know that your order has left us and is on its way.If you believe your order should have already been dispatched but you have not received a dispatch confirmation email, please check your&#xA0;junk, spam, or promotions folders, as emails can sometimes be filtered there.If you have checked these folders and still cannot find your dispatch confirmation, please get in touch with us with your shipping details and we&#x2019;ll be happy to look into this for you.

Once your order has been carefully packed by a member of our team, you will receive a dispatch confirmation email to let you know that your order has left us and is on its way. If you believe your order should have already been dispatched but you hav

Will I receive a despatch confirmation?

My Order

Will I receive an order confirmation?

How long does it take for my order to be sent?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

Will my existing points and Platinum VIP membership carry over to the new programme?

What happens to my points or tier if I cancel or return an order?

Do my points expire?

I’m having trouble with my points, what should I do?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Will I receive a despatch confirmation?Updated 23 days ago