Solace

<p data-start="131" data-end="333" id="isPasted">If your first order hasn&#x2019;t been despatched, you can email us to combine your orders and we&#x2019;ll refund the delivery cost on the second order. Please note that both orders must be sent to the same address.</p><p data-start="335" data-end="493">If you need to amend or cancel an order, please contact us immediately. Once an order has been despatched, amendments or cancellations are no longer possible.</p>

If your first order hasn’t been despatched, you can email us to combine your orders and we’ll refund the delivery cost on the second order. Please note that both orders must be sent to the same address. If you need to amend or cancel an order, please

Can I combine, amend, or cancel my order?

My Order

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?

How do I earn and spend loyalty points?

Are there any restrictions when using my loyalty points?

My loyalty points code isn’t working, what can I do?

I have forgotten my password, how do I get a new one?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Can I combine, amend, or cancel my order?Updated 6 hours ago