Yes, an order confirmation will be sent as soon as you place your order. Please ensure the email address you provide is correct as all. correspondence will be sent here. If you don’t receive your order. confirmation, please check your junk mail. When
We aim to send all orders within 2 working days and most of the time we. get orders sent out the next working day. Occasionally during busy periods such as sales and Christmas it may take. us a little longer. Please bear with us, we are a small but m
Yes, as soon as one of our team has packed your order, they will send you. a despatch confirmation. If you think your order should have been. despatched and you haven’t had a despatch confirmation email, then. please check your junk mail.
Of course, if you need to change or cancel your order then please email us. immediately. Please note that once an order is despatched, we are unable. to amend or cancel it.
If your first order hasn’t been despatched, you can simply send us an email. and we’ll combine the orders and refund the delivery cost on your second. order. Please note that both orders must be being sent to the same address.
If you notice that your address is incorrect, please email us immediately. Please note that once an order is despatched, we are unable to amend the. delivery address. It is the responsibility of the customer to ensure that the. address provided is co
Please email us immediately with your order number and what the error. is. Please note that once an order is despatched, we are unable to amend. or cancel it.
Almost all our orders are sent out in Large Letter sized boxes making. them letter box friendly! If you have a standard sized post box your order. can be popped through your door without you having to be in. For larger. orders and jewellery cases the
That’s a great idea and I am sure they will love it!. We offer jewellery boxes for £2.50 and a full gifting option for £5 which. includes a jewellery box, gift bag, tissue paper and gift note. You can choose to have your order sent to yourself for yo
Unfortunately, we cannot accept payment over the phone. This ensures. the highest level of security and fraud prevention.
If you haven’t received an order confirmation to either your inbox or your. junk mail, please make sure you haven’t used an alternative email. address. If you are using Apple Pay or the Shop Pay app these details are. often pre-filled in for you via