Yes, an order confirmation will be sent as soon as you place your order. Please ensure the email address you provide is correct as all. correspondence will be sent here. If you don’t receive your order. confirmation, please check your junk mail. When
We aim to send all orders within 2 working days and most of the time we. get orders sent out the next working day. Occasionally during busy periods such as sales and Christmas it may take. us a little longer. Please bear with us, we are a small but m
Yes, as soon as one of our team has packed your order, they will send you. a despatch confirmation. If you think your order should have been. despatched and you haven’t had a despatch confirmation email, then. please check your junk mail.
If your first order hasn’t been despatched, you can email us to combine your orders and we’ll refund the delivery cost on the second order. Please note that both orders must be sent to the same address. If you need to amend or cancel an order, please
If you notice that your address is incorrect, please email us immediately. Please note that once an order is despatched, we are unable to amend the. delivery address. It is the responsibility of the customer to ensure that the. address provided is co
If you haven’t received your order confirmation email (check your inbox and junk/spam folders), please ensure you used the correct email address. Sometimes, if you paid via Apple Pay or Shop Pay, these apps may autofill a different email address than
Almost all our orders are sent out in Large Letter sized boxes making. them letter box friendly! If you have a standard sized post box your order. can be popped through your door without you having to be in. For larger. orders and jewellery cases the
That’s a great idea and I am sure they will love it!. We offer jewellery boxes for £2.50 and a full gifting option for £5 which. includes a jewellery box, gift bag, tissue paper and gift note. You can choose to have your order sent to yourself for yo
Unfortunately, we cannot accept payment over the phone. This ensures. the highest level of security and fraud prevention.