My Order
Will I receive an order confirmation?
Once you have placed your order, an order confirmation email will be sent to the email address provided at checkout. Please ensure that the email address entered is correct, as all order updates and correspondence will be sent to this address. If you
How long does it take for my order to be sent?
We aim to dispatch all orders within 2 working days. In most cases, orders are processed and sent out on the next working day. During particularly busy periods, such as promotional sales, seasonal events, and the Christmas period, dispatch times may
Will I receive a despatch confirmation?
Once your order has been carefully packed by a member of our team, you will receive a dispatch confirmation email to let you know that your order has left us and is on its way. If you believe your order should have already been dispatched but you hav
Can I combine, amend, or cancel my order?
If you place a second order before your first order has been dispatched, we may be able to combine the two orders into one shipment. Simply email us as soon as possible with both order numbers, and if your first order has not yet been processed for d
My address is incorrect, can it be changed?
If you notice that the delivery address on your order is incorrect, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address before it leaves our warehouse. Unfortunately, once an ord
I made a mistake with my email or order details. What now?
If you haven't received your order confirmation email, please first check your inbox, junk, spam, and promotions folders, as emails can sometimes be filtered there. If you still can't find your confirmation, please check that the email address entere
How is my order packaged?
Almost all of our orders are dispatched in Large Letter-sized boxes, making them letterbox friendly. If you have a standard-sized letterbox, your order can usually be delivered safely through your door without the need for someone to be present. For
I want to send someone a gift, what are my options?
Our jewellery makes a thoughtful gift for birthdays, celebrations, special occasions, or simply to let someone know you're thinking of them. Whether you're sending your order to yourself or directly to the recipient, we offer gift packaging options t
Can I pay over the phone?
Unfortunately, we are unable to accept payments over the phone. This policy is in place to ensure the highest level of security for our customers and to help protect against fraud. By processing all payments securely through our website, your payment