Solace

We aim to dispatch all orders within&#xA0;2 working days. In most cases, orders are processed and sent out on the&#xA0;next working day.During particularly busy periods, such as promotional sales, seasonal events, and the Christmas period, dispatch times may occasionally take a little longer than usual.We truly appreciate your patience during these times. We are a&#xA0;small but dedicated team, and we work as quickly and carefully as possible to prepare, package, and dispatch every order so it reaches you as soon as possible.Thank you for your understanding and continued support, we really appreciate it

We aim to dispatch all orders within 2 working days. In most cases, orders are processed and sent out on the next working day. During particularly busy periods, such as promotional sales, seasonal events, and the Christmas period, dispatch times may

How long does it take for my order to be sent?

My Order

Will I receive an order confirmation?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

Will my existing points and Platinum VIP membership carry over to the new programme?

What happens to my points or tier if I cancel or return an order?

Do my points expire?

I’m having trouble with my points, what should I do?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

How long does it take for my order to be sent?Updated 25 days ago