Solace

That&#x2019;s a great idea and I am sure they will love it!We offer jewellery boxes for &#xA3;2.50 and a full gifting option for &#xA3;5 which includes a jewellery box, gift bag, tissue paper and gift note.&#xA0;You can choose to have your order sent to yourself for you to gift to them or alternatively you can have the order shipped directly to the end recipient, simply fill out their details when asked for the delivery address at checkout.Note: orders can&#x2019;t be sent to multiple addresses, you will need to place a separate order for each address you are sending something to.

That’s a great idea and I am sure they will love it!. We offer jewellery boxes for £2.50 and a full gifting option for £5 which includes a jewellery box, gift bag, tissue paper and gift note. You can choose to have your order sent to yourself for you

I want to send someone a gift, what are my options?

My Order

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

Can I pay over the phone?

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

Will my existing points and Platinum VIP membership carry over to the new programme?

Do my points expire?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

I’m having trouble with my points — what should I do?

What happens to my points or tier if I cancel or return an order?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

I want to send someone a gift, what are my options?Updated 2 months ago