Solace

Yes, as soon as one of our team has packed your order, they will send you&#xA0;a despatch confirmation. If you think your order should have been&#xA0;despatched and you haven&#x2019;t had a despatch confirmation email, then&#xA0;please check your junk mail.

Yes, as soon as one of our team has packed your order, they will send you. a despatch confirmation. If you think your order should have been. despatched and you haven’t had a despatch confirmation email, then. please check your junk mail.

Will I receive a despatch confirmation?

My Order

Will I receive an order confirmation?

How long does it take for my order to be sent?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?

How do I earn and spend loyalty points?

Are there any restrictions when using my loyalty points?

My loyalty points code isn’t working, what can I do?

I have forgotten my password, how do I get a new one?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Can I purchase a gift card and how is it sent?

What are Lox backs and how do they work?

Do all earrings come as a pair?

I am trying to buy a piece of cartilage, what size should I buy?

Stock & Materials

How many emails will I receive, and how can I unsubscribe?

Emails & Marketing

What is the best way to contact you?

Can I message on Instagram or Facebook?

Do you have WhatsApp?

Contact

Will I receive a despatch confirmation?Updated a year ago