Can I return an item if I have had a reaction to it?Updated 3 months ago

If you're experiencing a reaction, we’ve put together a helpful guide explaining why this can sometimes happen, even with hypoallergenic metals, and what you can do next. 

You can read it here: https://solacejewellery.co.uk/blogs/news/hypoallergenic-jewellery-reactions-explained

We always recommend having a quick read first, as in many cases mild irritation can settle once the area is cleaned and given time to calm down.

However, if after that it still doesn’t feel right for you, please don’t worry. We offer a 100 Day Money Back Guarantee, so we can either arrange a refund or help you with an exchange.

For exchanges, we'd recommend exploring our pure titanium range, as it's even less likely to cause irritation and is often a better option for very sensitive skin.

You can view our titanium collection here: https://solacejewellery.co.uk/collections/titanium-jewellery

If you'd like us to arrange this for you, just email [email protected] with your order number and the item(s) you'd like to return or exchange