Solace

<h2 id="isPasted">Do I need to create a new account for the loyalty programme?</h2><p>No, you do not need to create a new account.</p><p>If you already have an account with us, you will automatically be moved over to the new loyalty programme. Your existing account details will remain the same, and you can continue to log in as usual.</p><h3 id="where-can-i-access-my-loyalty-account">Where can I access my loyalty account?</h3><p>You can view your points, rewards, and tier status by logging into your account here:<br><a href="https://solacejewellery.co.uk/pages/rewards?utm_source=chatgpt.com">Loyalty Rewards</a></p><p>From your loyalty dashboard, you&#x2019;ll be able to:</p><ul data-spread="false"><li>Check your current points balance</li><li>View available rewards</li><li>Redeem points for discounts</li><li>Track your tier progress</li></ul><p>If you have any issues accessing your account, please contact our Customer Service team and we&#x2019;ll be happy to help.</p>

No, you do not need to create a new account. If you already have an account with us, you will automatically be moved over to the new loyalty programme. Your existing account details will remain the same, and you can continue to log in as usual. You c

Do I need to create a new account to join the new loyalty programme?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

Will my existing points and Platinum VIP membership carry over to the new programme?

What happens to my points or tier if I cancel or return an order?

Do my points expire?

I’m having trouble with my points, what should I do?

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Do I need to create a new account to join the new loyalty programme?Updated 8 days ago

Do I need to create a new account for the loyalty programme?

Where can I access my loyalty account?