Loyalty
How does the new loyalty programme work?
The new loyalty programme uses LoyaltyLion and operates on a tiered system with three levels: Bronze, Silver, and Gold. You earn 5 points for every £1 spent, and 100 points equals £1 in rewards value. All customers start at the Bronze tier from the l
Do I need to create a new account to join the new loyalty programme?
No, you don't need to create a new account. You'll be automatically moved over to the new loyalty programme. You can access your account here: https://solacejewellery.co.uk/pages/rewards
Will my existing points and Platinum VIP membership carry over to the new programme?
Yes, your existing points will transfer unchanged to our new loyalty programme, and the 100 points = £1 redemption rate will remain the same. Your Platinum VIP membership will also stay active and continue as normal.
Do my points expire?
Yes, your points are valid for 12 months from the date of your last qualifying purchase. A qualifying purchase is an order that’s fully paid, not returned, and earns points. The good news is that every qualifying purchase automatically resets the exp
How do I earn loyalty points under the new programme?
Under the new loyalty programme, you can earn points in several ways:. Standard purchases: Earn 5 points for every £1 you spend. Discounted orders: Earn points based on the discounted price of your order. Sale items: You’ll still earn points on sale
How do I redeem my loyalty points?
You can redeem your points on any product of your choice, with 100 points equal to £1 in value. Using points with discounts: Whether you can combine points with a discount code depends on the specific promotion. We’ll always make this clear in the of
How does my tier status work and what are the benefits?
Your tier status is valid for 12 months from the date of your last purchase. To keep your tier benefits, you’ll need to requalify by shopping within that 12-month period. You can check your current tier at any time by logging in to your account, wher
Will I be notified when I move up a tier?
Yes, you'll receive a notification when you move up to a new tier. Please ensure you're subscribed to our email marketing to receive these updates. You can sign up to our email marketing here: https://solacejewellery.co.uk/pages/sign-up-to-offers-ear
I’m having trouble with my points — what should I do?
No worries, we’re here to help! If your points aren’t showing in your account or your redemption code isn’t working, just email us at [email protected] and we’ll get it sorted as quickly as possible. If you have points in more tha
What happens to my points or tier if I cancel or return an order?
If your order is cancelled, returned, or refunded, any points earned from that order will be adjusted and returned to your account within 14 days. Your tier status may also be updated if those points were part of your tier qualification.