Loyalty
How does the new loyalty programme work?
Our new loyalty programme is powered by LoyaltyLion and features three membership tiers: Bronze, Silver, and Gold. You'll earn 5 points for every £1 you spend, and 100 points are worth £1 in rewards that can be redeemed against eligible purchases. At
Do I need to create a new account to join the new loyalty programme?
No, you do not need to create a new account. If you already have an account with us, you will automatically be moved over to the new loyalty programme. Your existing account details will remain the same, and you can continue to log in as usual. You c
How do I earn loyalty points under the new programme?
There are several ways to earn points through our loyalty programme, making it easy to build up rewards every time you shop. You'll earn 5 loyalty points for every £1 you spend on eligible purchases. For example:. If you use a discount code or redeem
How do I redeem my loyalty points?
Redeeming your points is quick and easy. You can redeem your points for the following rewards:. Please note that points can only be redeemed if you have the required balance available in your account. Once a reward has been redeemed, the correspondin
How does my tier status work and what are the benefits?
Your tier status is valid for 12 months from the date of your last purchase. To keep your tier benefits, you’ll need to requalify by shopping within that 12-month period. You can check your current tier at any time by logging in to your account, wher
Will I be notified when I move up a tier?
Yes, you will receive a notification when you move up to a new loyalty tier. We’ll automatically track your progress based on your spending, and once you qualify for a higher tier, you’ll be notified so you can start enjoying your new benefits straig
Will my existing points and Platinum VIP membership carry over to the new programme?
Our previous Platinum VIP membership has now been discontinued as part of the launch of our new tiered loyalty programme. All customers, including previous VIP members, have been moved into the new system and will now progress through the Bronze, Sil
What happens to my points or tier if I cancel or return an order?
If your order is cancelled, returned, or refunded, any loyalty points associated with that purchase will be adjusted accordingly. If your order is cancelled before it is dispatched, any points that would have been earned from that purchase will not b
Do my points expire?
Yes. Your loyalty points remain valid for 12 months from the date of your last qualifying purchase. A qualifying purchase is an order that:. Every time you make a qualifying purchase, the expiry date of all your unused points is automatically extende
I’m having trouble with my points, what should I do?
If you're experiencing any issues with your loyalty account, don't worry, we're here to help. If your loyalty points haven't appeared in your account, your reward hasn't been applied correctly, or your redemption code isn't working, please contact ou