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Loyalty

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?

When you create an account with us, you automatically become a VIP member — it’s completely free! As a VIP, you can start earning loyalty points to spend on our website, and you’ll also enjoy free delivery for life. Want even more perks? Upgrade to o

How do I earn and spend loyalty points?

You’ll earn 10 points for every £1 you spend at Solace Jewellery. Once you’ve collected 500 points, you can redeem them for £5 off your next purchase. To spend your points:. Go to www.solacejewellery.co.uk and log into your account. Click ‘Ways to Re

Are there any restrictions when using my loyalty points?

Unfortunately, you can't use your loyalty points in conjunction with a discount code. If you have already generated a code then don't worry, the code you have doesn't have an expiry so you won't lose it, you can simply save it for a future order.

My loyalty points code isn’t working, what can I do?

If you find this code is not working please make sure you have not used this code previously. Otherwise please send us an email with your details and the code you are trying to use and we will look into this for you and send a replacement code where

I have forgotten my password, how do I get a new one?

Please make sure you are registered to an account! If you are, please just go to the account page and select forgotten password, enter your email address and you will be sent a email to the email address entered. Check Junk Mail too in case this has