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Loyalty

How do I sign up for a VIP account and what are the benefits?

Simply by setting up an account with us you become a VIP member straight away!. Account – Solace Jewellery Ltd®. By creating an account with the above link you can earn points that can be spent on our website. Oh, and did we mention you get FREE DELI

How do I become a VIP platinum member and what are the benefits?

Our Platinum VIP membership costs £9.99 a year and gives you access to tons of great benefits. Free priority shipping (order by 2pm for same day dispatch*). 10% off all products**. Early access to new stock. Exclusive offers. * Available Mon-Fri, sam

How can I earn loyalty points?

Earn points when you shop with Solace Jewellery. You can earn 10 points for every £1 you spend (500 points = £5.00) . You can later redeem these points to spend with us.

How can I spend my loyalty points?

To redeem your points just follow the steps below:. Go to www.solacejewellery.co.uk and Log into your account. Click 'ways to redeem'. Click 'redeem' twice and your code is generated. Enter this code in the 'Discount' box after you've started Check o

Are there any restrictions when using my loyalty points?

Unfortunately, you can't use your loyalty points in conjunction with a discount code. If you have already generated a code then don't worry, the code you have doesn't have an expiry so you won't lose it, you can simply save it for a future order.

My loyalty points code isn’t working, what can I do?

If you find this code is not working please make sure you have not used this code previously. Otherwise please send us an email with your details and the code you are trying to use and we will look into this for you and send a replacement code where

I have forgotten my password, how do I get a new one?

Please make sure you are registered to an account! If you are, please just go to the account page and select forgotten password, enter your email address and you will be sent a email to the email address entered. Check Junk Mail too in case this has