Solace

Yes, you&apos;ll receive a notification when you move up to a new tier. Please ensure you&apos;re subscribed to our email marketing to receive these updates.You can sign up to our email marketing here:&#xA0;<a href="https://solacejewellery.co.uk/pages/sign-up-to-offers-early-access" style="text-decoration:none;">https://solacejewellery.co.uk/pages/sign-up-to-offers-early-access</a>&#xA0;

Yes, you'll receive a notification when you move up to a new tier. Please ensure you're subscribed to our email marketing to receive these updates. You can sign up to our email marketing here: https://solacejewellery.co.uk/pages/sign-up-to-offers-ear

Will I be notified when I move up a tier?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

Will my existing points and Platinum VIP membership carry over to the new programme?

Do my points expire?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

I’m having trouble with my points — what should I do?

What happens to my points or tier if I cancel or return an order?

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Will I be notified when I move up a tier?Updated 3 months ago