How can I return or exchange?Updated 9 months ago

We offer a 100 Day Money Back Guarantee, so if for any reason you have a reaction, don’t like your item, or it doesn’t suit you (even if worn), please let us know and we will provide a refund or assist with placing a new order for an exchange. Please note that for exchanges, you will need to return the original item for a refund and place a new order for the replacement. 

Our team is happy to assist you with this process if needed. Items must be returned within 100 days of placing your order.To start your return, please contact us at [email protected] with your order number and details of which item(s) you would like to return/exchange. Please read the exceptions to this policy below.*Once your return request has been approved, we will send you a link to generate a pre-paid return label/QR Code, and a deduction of £3.99 will be taken from your refund to cover the cost of the return.

You can choose to return your item using another shipping service; however, please notify us in advance if you intend to do so. We cannot accept liability or responsibility for lost items with third-party services, so we recommend using a trackable service or purchasing shipping insurance.Please note the following return options are available with us:

• Drop off at the Post Office (using a QR code)
• Send via Post Box (print-at-home label)
• Home collection (a label will be provided)

A few notes on exceptions:

• Unfortunately, we cannot offer returns or refunds on products marked “Final Sale” or “Non-Refundable.”
• Partial returns of bundle items will result in the invalidation of the bundle price.