We are really sorry that this has happened and please rest assured this is very unusual. Please contact us via our customer service email address ([email protected]) at the first opportunity you can so we can rectify this straight
The quickest solution is to simply squeeze them together with a pair of tweezers to tighten them up. Please give this a go and if it doesn't work please do not hesitate to contact us.
Solace Jewellery specialises in affordable hypoallergenic jewellery that's 100% sweat and waterproof, heat resistant, 10 x stronger than gold-plated jewellery and perfume/lotion-safe. Our waterproof jewellery is made to be worn every day without the
Firstly we are extremely sorry for this, but please email our customer service team with your order number, what you have not received and an image of the order as a whole and a close up on the wrong item sent. Once we have this we will simply rectif
Our jewellery pouches have two pockets, we put one in the front and one in the back to avoid damage during transit. Please would you be able to double-check the pouch to see if the individual earrings are within the second pocket. If this is not the
We offer a 100 Day Money Back Guarantee, so if for any reason you have a reaction, don’t like your item, or it doesn’t suit you (even if worn), please let us know and we will provide a refund or assist with placing a new order for an exchange. Please
Once we have received your return we will aim to process your exchange or refund within 1-2 working days. Refunds can take 4-6 working days to reach your account depending on your bank but can often be received faster. Please note that items are the
We recycle all jewellery sent back to us, or sometimes we will use these for marketing purposes. We NEVER resell anything sent back to us.