Solace

<p>Firstly we are extremely sorry for this, but please email our customer service team with your order number, what you have not received and an image of the order as a whole and a close up on the wrong item sent. Once we have this we will simply rectify this and get you your correct order out with a returns label to send back the incorrect item at your earliest convenience.</p>

Firstly we are extremely sorry for this, but please email our customer service team with your order number, what you have not received and an image of the order as a whole and a close up on the wrong item sent. Once we have this we will simply rectif

I have been sent the wrong item, what should I do?

Returns

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I amend/cancel my order?

Can I combine orders?

My address is incorrect, can it be changed?

Something is wrong on my order confirmation, what should I do?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

I have placed an order and I think my email address is incorrect, what can  I do?

My Order

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

Do you provide tracking details?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

How do I sign up for a VIP account and what are the benefits?

How do I become a VIP platinum member and what are the benefits?

How can I earn loyalty points?

How can I spend my loyalty points?

Are there any restrictions when using my loyalty points?

My loyalty points code isn’t working, what can I do?

I have forgotten my password, how do I get a new one?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

An item is out of stock that I want, will it come back in to stock?

I previously saw an item on the website but now I can’t find it?

Can I purchase a gift card and how is it sent?

What are Lox backs and how do they work?

Do all earrings come as a pair?

I am trying to buy a piece of cartilage, what size should I buy?

Stock & Materials

How do I unsubscribe?

How many emails will I receive?

Emails & Marketing

What is the best way to contact you?

Can I message on Instagram or Facebook?

Do you have WhatsApp?

Contact

I have been sent the wrong item, what should I do?Updated a year ago