Solace

No worries, we&#x2019;re here to help! If your points aren&#x2019;t showing in your account or your redemption code isn&#x2019;t working, just email us at <a data-start="196" data-end="233" rel="noopener">customerservice@solacejewellery.co.uk</a> and we&#x2019;ll get it sorted as quickly as possible.If you have points in more than one account, we can merge them for you too. Simply reach out to us, and we&#x2019;ll take care of the rest.

No worries, we’re here to help! If your points aren’t showing in your account or your redemption code isn’t working, just email us at customerservice@solacejewellery.co.uk and we’ll get it sorted as quickly as possible. If you have points in more tha

I’m having trouble with my points — what should I do?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

What are the delivery costs and times?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

Will my existing points and Platinum VIP membership carry over to the new programme?

Do my points expire?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

What happens to my points or tier if I cancel or return an order?

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

I’m having trouble with my points — what should I do?Updated 3 months ago