Solace

If an item is no longer visible on our website, it may have sold out due to popularity or we may no longer stock it. However, if an item is currently out of stock, you can use the &#x2018;Notify Me&#x2019; button on the product page by entering your email address, and we&#x2019;ll alert you as soon as it&#x2019;s back in stock.If you want more information about a specific item, please email us with the item name, colour, and size, and we&#x2019;ll be happy to help.

If an item is no longer visible on our website, it may have sold out due to popularity or we may no longer stock it. However, if an item is currently out of stock, you can use the ‘Notify Me’ button on the product page by entering your email address,

I previously saw an item on the website but now can’t find it. Will it come back in stock?

Stock & Materials

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

What’s the difference between VIP and Platinum VIP membership, and how do I sign up?

How do I earn and spend loyalty points?

Are there any restrictions when using my loyalty points?

My loyalty points code isn’t working, what can I do?

I have forgotten my password, how do I get a new one?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

Can I purchase a gift card and how is it sent?

What are Lox backs and how do they work?

Do all earrings come as a pair?

I am trying to buy a piece of cartilage, what size should I buy?

How many emails will I receive, and how can I unsubscribe?

Emails & Marketing

What is the best way to contact you?

Can I message on Instagram or Facebook?

Do you have WhatsApp?

Contact

I previously saw an item on the website but now can’t find it. Will it come back in stock?Updated 2 days ago