Solace

<p>If you find this code is not working please make sure you have not used this code previously. Otherwise please send us an email with your details and the code you are trying to use and we will look into this for you and send a replacement code where necessary.</p>

If you find this code is not working please make sure you have not used this code previously. Otherwise please send us an email with your details and the code you are trying to use and we will look into this for you and send a replacement code where

My loyalty points code isn’t working, what can I do?

Loyalty

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I amend/cancel my order?

Can I combine orders?

My address is incorrect, can it be changed?

Something is wrong on my order confirmation, what should I do?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

I have placed an order and I think my email address is incorrect, what can  I do?

My Order

How much is delivery?

What service is my order sent on and how long does it take?

Can I have my order sent to an alternative address?

Do you provide tracking details?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Delivery

I have had a reaction, what should I do?

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How do I sign up for a VIP account and what are the benefits?

How do I become a VIP platinum member and what are the benefits?

How can I earn loyalty points?

How can I spend my loyalty points?

Are there any restrictions when using my loyalty points?

I have forgotten my password, how do I get a new one?

What is your jewellery made from?

Do you offer different lengths of post?

An item is out of stock that I want, will it come back in to stock?

I previously saw an item on the website but now I can’t find it?

Can I purchase a gift card and how is it sent?

What are Lox backs and how do they work?

Do all earrings come as a pair?

I am trying to buy a piece of cartilage, what size should I buy?

Stock & Materials

How do I unsubscribe?

How many emails will I receive?

Emails & Marketing

What is the best way to contact you?

Can I message on Instagram or Facebook?

Do you have WhatsApp?

Contact

My loyalty points code isn’t working, what can I do?Updated a year ago