Solace

We offer several shipping options for you to choose from at checkout: United KingdomPlease note this might be different during the holiday period* <ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-section-id="acjpb7" data-start="969" data-end="1101" id="isPasted" style="font-size: 16px;">Royal Mail Standard Delivery, 2-5 working days, non-tracked, FREE on orders over &#xA3;25 and for Silver and Gold Solace Circle members</li><li data-section-id="1mfdkcb" data-start="1102" data-end="1174" style="font-size: 16px;">Royal Mail Standard Tracked Delivery, 2-5 working days, tracked, &#xA3;1.99</li><li data-section-id="pn59q5" data-start="1175" data-end="1246" style="font-size: 16px;">Royal Mail Express Tracked Delivery, 1-2 working days, tracked, &#xA3;2.99</li><li data-section-id="rbeg8h" data-start="1247" data-end="1320" style="font-size: 16px;">DPD Next Working Day Tracked Delivery, next working day, tracked, &#xA3;4.99</li><li data-section-id="61sfpm" data-start="1321" data-end="1383" style="font-size: 16px;">DPD Next Working Day Pickup, next working day, pickup, &#xA3;3.99</li></ul>Orders for next working day delivery or pickup must be placed before 2pm. Delivery times exclude bank holidays.European Union Royal Mail Standard Tracked Delivery (4&#x2013;6 working days): Free for orders over &#xA3;30, otherwise &#xA3;10&#x2013;&#xA3;15, depending on destination country. United States Royal Mail Standard Tracked Delivery (6&#x2013;8 working days): Free for orders over &#xA3;60, otherwise &#xA3;20. Note: For all orders sent outside of the UK, the VAT (value added tax) is removed at checkout, which is why the price you see on the website is different to the price you pay at checkout.

We offer several shipping options for you to choose from at checkout:United Kingdom. Please note this might be different during the holiday period*. Orders for next working day delivery or pickup must be placed before 2pm. Delivery times exclude bank

What are the delivery costs and times?

Delivery

Will I receive an order confirmation?

How long does it take for my order to be sent?

Will I receive a despatch confirmation?

Can I combine, amend, or cancel my order?

My address is incorrect, can it be changed?

I made a mistake with my email or order details. What now?

How is my order packaged?

I want to send someone a gift, what are my options?

Can I pay over the phone?

My Order

Can I have my order sent to an alternative address?

How can I track my order?

What should I do if my order hasn’t arrived?

I live outside of the UK, do I have to pay a customs charge?

Reactions Can Happen (Even With Hypoallergenic Metals)

Can I return an item if I have had a reaction to it?

What other options do you have if I can’t wear Stainless Steel?

Reaction

What if an item is damaged or faulty?

The backs of my earrings are loose what can I do?

What is your lifetime warranty?

I have been sent the wrong item, what should I do?

I have only received 1 earring, what should I do?

How can I return or exchange?

When will I receive my refund?

What happens to the jewellery I return?

Returns

How does the new loyalty programme work?

Do I need to create a new account to join the new loyalty programme?

Will my existing points and Platinum VIP membership carry over to the new programme?

Do my points expire?

How do I earn loyalty points under the new programme?

How do I redeem my loyalty points?

How does my tier status work and what are the benefits?

Will I be notified when I move up a tier?

I’m having trouble with my points — what should I do?

What happens to my points or tier if I cancel or return an order?

Loyalty

What is your jewellery made from?

Do you offer different lengths of post?

I previously saw an item on the website but now can’t find it. Will it come back in stock?

What are the delivery costs and times?Updated a month ago