Solace logo
Solace logo

All articles

Delivery

How much is delivery?

We have a number of different shipping options for you to choose from at checkout:Royal Mail 48 (tracked service)- typically takes 1-3 working days£1.99 for all orders under £25 and free for all orders above £25For international orders to Europe it i

What service is my order sent on and how long does it take?

We have a number of different shipping options for you to choose from at checkout: Royal Mail 48 - typically takes 2-5 working daysInternational Orders are sent using a tracked service that usually takes 5-10 working days depending on the destination

Can I have my order sent to an alternative address?

Yes of course, please fill out the details of where you would like your order. sending in the delivery address section at checkout. Please note that orders can’t be sent to multiple addresses, you will need. to place a separate order for each address

Do you provide tracking details?

These will be provided in your dispatch confirmation email. If you haven't received this email and think your order has been dispatched please check your junk mail. We offer both tracked and non tracked Royal Mail 48 services. With the free non track

What should I do if my order hasn’t arrived?

Royal Mail are very efficient with getting our orders to our customers. On. the rare occasion that an order is delayed please drop us an email so we. can provide you with an update on your order. Please allow at least 5. working days after despatch b

I live outside of the UK, do I have to pay a customs charge?

Customs duties are likely to be due on any item imported into another. country. It is the responsibility of the customer to check your local rules. and charges before ordering. For all orders sent outside of the UK, the VAT (value added tax) is remov